Payment & Delivery

We hope you have enjoyed your online shopping experience with GoKWh. Please read below for more information about our payment and delivery.

Payment

Currency unit: US Dollar

GoKWh accepts Visa, MasterCard, American Express, and Discover credit cards. Additionally, we can process orders with a prepaid check or wire transfer.

Shipping & Delivery

Shipping fee

FREE shipping on all orders

Delivery Countries

Asia Pacific
Cambodia, Japan, Kazakhstan, Korea, Kyrgyzstan, Malaysia, Philippines, Singapore, Thailand, Vietnam, Australia, New Zealand

Europe
Austria, Belarus, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom

Please note that certain regions in the UK – like the Isle of Jersey – can not be delivered at the moment.
Please note that certain regions Spain – like the Canary Islands, hueda and Melilla – can not be delivered at the moment.
Please note that certain regions Spain – like the Azores and Madeira – can not be delivered at the moment.

Middle East
Iraq, Saudi Arabia, UAE

Africa
Kenya, Nigeria

North America
Canada, United States, Mexico

Notice: Please note that certain regions in the USA – like the Isle of Alaska, Hawaii, Puerto Rico and Guam – can not be delivered at the moment. Our delivery methods only allow us to reach the Contiguous USA.

Shipping Notice

When you place an order, be sure to enter the correct name, address, and contact information so that we can deliver your items successfully.
If you enter the wrong address, please contact us in a timely manner. We will contact logistics personnel to solve the problem. GoKWh orders can only be shipped to the country where the order is placed.

If you ask to change the address after the order has been shipped, we cannot guarantee that your order will be updated. In addition, you are responsible for all possible risks and expenses caused by changing the address after the order has been shipped.

GoKWh assumes no responsibility for delayed or rejected orders due to the following reasons:

Shipping time might be delayed for 1-2 days for transportation to remote regions.
Delay or delivery failure because of the consignee’s actions. These actions include, but are not limited to: changing the address after shipment, entering an unknown address or wrong address, entering incorrect contact information, and refusing to receive, etc.
Delay due to force majeure. “Force majeure” means an unforeseen, inevitable, or insurmountable objective situation and other objective conditions that cause delayed shipping, including, but not limited to: national or regional air or ground transportation system controls or interruptions (e.g., weather reasons), communication system interference or malfunction, government actions, postal administration policy changes, wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog, and other similar events.
Aviation contraband, mobile phones, electronic products, fragile products, and other products that are not available for air freight service due to aviation security regulations.
Shipments that are confiscated or disposed of due to a violation of transportation regulations.
Mail and packages cannot be delivered to the consignee’s address during weekends, national holidays, and festivals.
The consignee address is a school, unit, or residential community to which the courier has no access.

Order and Logistics Tracking

Notification
After the order is shipped, you will receive a notification email or SMS containing the waybill number (you need to confirm SMS notifications when placing the order).

Tracking Your Order
Please log in to the express company’s official website to check your package shipment status.

Inspection and Sign
As GoKWh products are generally quite valuable, please inspect the package upon delivery. If it’s damaged or deformed, do not sign the delivery or open the package. In such cases, please contact us.

Once you (or someone else on your behalf) sign for the item, Battery Finds will consider your acceptance of the package, quantity, and product. To protect your rights, you should shoot a complete unboxing video and check the items according to the packing list. If items are missing or damaged, please contact us within 24 hours after you receive the package so that we can resolve the problem immediately.